Welcome to MSI Malaysia E-Store!

Terms of Service

Welcome to MSI Brand MY Store! MSI brand flagship store ("this store") and this webpage are operated by Micro-Star International Co., Ltd. (“MSI”) and its licensors Brightstar ​​Computer Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to MSI & Brightstar. The terms “you” and “your” refer to you, the person or entity using the site and purchasing any Service or product. MSI offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Sales Terms of Service

By purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink., including without limitation our Privacy Policy, our Return Policy, and our Website Terms of Use. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new products or features which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Scope of effect

These sales service terms apply to all purchases of products and services at the MSI flagship store https://my-store.msi.com/ .


Electronic Communications

When you use the services of this store and send emails, text messages, or other messages to us from your desktop computer or mobile device, you are communicating with us electronically. You agree that we may also communicate with you electronically, such as via email, SMS, push notifications on mobile devices, or notifications and messages sent on this website or other MSI services such as Member Center. You may keep records of the content of these electronic communications. You agree that all contracts, notices, disclosures, and other communications that we provide to you electronically comply with the "writing" requirement and definition required by law.


Intellectual property rights

All text, images, user interfaces, photos, trademarks, logo symbols, sounds, music, artwork, software and computer codes (collectively referred to as "Content"), including but not limited to the design, structure, selection, and integration of such content All information, expressions and arrangements included in our services are owned, controlled, or authorised by MSI, and are protected by relevant trademark laws, copyright laws, patent laws, intellectual property rights, and fair competition laws. Except as specifically stated in these Terms, none of the Services and Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way without the express prior written consent of MSI to any computer, server, website, or other medium for republication or distribution.


Comments, Communications, and Other Content

You may post comments, opinions, post photos, videos or other content, send e-cards and other communications, submit suggestions, ideas, comments, questions or any information on the Store so long as such content meets the following criteria:

  • Not illegal, not obscene, threatening, defamatory, mentally injurious, infringing, or insulting
  • Did not infringe or infringe upon the rights of any third party, including but not limited to intellectual property rights and privacy rights
  • Content that does not promote hate, whether based on any factor of age, race, nationality, sexual orientation, gender, appearance, religion or politics
  • Not to promote, engage in or be associated with any sexual, pornographic, obscene or profane
  • Does not contain software viruses, political advocacy, commercial solicitation, etc., is not any form of "spam" or unsolicited commercial electronic messages
  • You may not use a false email account, impersonate someone else, or otherwise mislead MSI about the source of your Submissions. MSI reserves the absolute and complete discretion (but not the obligation) to remove or edit any content uploaded and published in this store. However, we are not obliged to regularly review the content uploaded and published on this store.

If you post or submit any content or material in this store, unless we indicate otherwise, you have granted MSI a non-exclusive, royalty-free, perpetual, irrevocable, fully sublicensable (to us Global partners and service providers) the right to use, copy, reproduce, modify, adjust, publish, transmit, perform, edit, translate, create derivative works, modify formats, hold, store, transmit, display, or disclose Display such content to operate, promote or improve our services, in any media around the world. You promise and warrant that you own or control all rights to such content you submit, that all content is true and complete, that use of such content provided by you does not violate these terms, any applicable laws and regulations, and will not be harmful to anyone cause some damages. You agree to hold MSI harmless from claims and damages arising out of the content you submit. MSI has the right (but not the obligation) to monitor and edit or remove any uploaded and published content and activities. MSI is not responsible for any content submitted by you or any third party.


Formation of the contract

  • The scope of delivery of products sold in this store is limited to Malaysia.
  • Product item pages may display inventory information. If the product is sold out, the process steps of your order will be automatically stopped or cannot be completed.
  • After the payment of the order is completed, the checkout completed message automatically sent by the system constitutes your offer to MSI to purchase products, and our store has not yet completed our commitment to your offer after receiving the customer's order.
  • The contract of commodity transaction is only established when the store notifies you with another email that the product has been shipped, or we directly ship it within five working days after receiving the customer's order. If the store does not notify you of the delivery within five working days in the above manner, your order has not been accepted.

Supply of goods

MSI reserves the right not to accept the order if the product you want to purchase is not available when you place the order. We will notify the customer and refund the price paid immediately.


Payment

  • All products in this store are priced in MYR (Malaysian Ringgit) and include value-added tax. If the price of the product is marked with tax, we have the right to adjust the final selling price before shipment to reflect the increase in tax.
  • You can choose any payment method displayed on the checkout page to pay.
  • Your credit card information will not be stored with the store, but with a third-party payment provider.

 

Order & Acceptance

All orders are subject to review and acceptance by brightstarcomp.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

brightstarcomp.com shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card is charged. If your credit card has already been charged for the purchase and the order is cancelled by us, brightstarcomp.com shall immediately issue a credit(refund) to your credit card account in the amount of the charge.

*Price is specially for ONLINE and PURCHASED ONLY for online.
*Online store price is for online purchasing and walk in can be subjected to different price.

Currently, we can only send orders to street addresses in Peninsular. We do not deliver to a PO Box address. We are unable to ship to any International address.

During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.


Retention of title to the price

When you exercise the right to return the goods during the appreciation period, the store will retain the ownership of the received price (including value-added tax) in trust until we receive your returned goods (see the following terms).


Receipt of goods

You will be deemed to have accepted the product 3 days after we consign the product. Once you have received the product, you cannot reject the product unless you agree to this clause.


Refuse goods

If you legally terminate the contract and reject the goods because the goods do not conform to the contract, you should still pay the full price of the goods unless you return the goods to us at your own expense before the payment deadline expires.


The right to terminate the contract during the appreciation period

  • Pursuant to Article 19 of the Consumer Protection Law, consumers of communication transactions may, within seven days after receiving the goods or services, terminate the contract by returning the goods or giving a written notice, without explaining the reasons and paying any fees or consideration.


(2) MSI Brand Flagship Store’s regulations on returns during the appreciation period:


Termination of the contract within the viewing period

You can cancel the contract by returning the goods or notifying us in writing within seven days after receiving the goods you ordered in this store.

If you purchase multiple items in the same order and each item is shipped separately, the seven-day period for cancelling the contract will start when you receive the individual items.


The effect of rescinding the contract

If you cancel the commodity sales contract, we will refund the purchase price to you in your original payment method, including the return shipping fee you paid, unless we agree in writing to a different refund method. Your payment will be returned to you within 15 days of our receipt of the returned item at the latest.

If we do not receive the returned merchandise, we will not be able to refund you for the merchandise.

Exclusion of the right to terminate

(3) Article 19, Paragraph 1 of the Consumer Protection Law will exclude the application of the cancellation right if the commodity traded by communication is under any of the following circumstances:


  1. It is prone to corruption, has a short storage period or is about to expire when the contract is terminated.
  2. Customised payments according to consumers' requirements.
  3. Newspapers, periodicals or magazines.
  4. Audio-visual products or computer software that have been unpacked by consumers.
  5. For digital content that is not provided through tangible media or online services that are completed once provided, the provision shall only be provided with the prior consent of the consumer.
  6. Unpacked personal hygiene products.
  7. International air passenger transport services.


If your entire order is cancelled, we will reimburse you for all shipping costs. If only part of the order is cancelled, we will only reimburse you for the shipping costs actually incurred. When you place an order, the store system will display which products are paid for by the customer.


Right of our store to cancel the contract

If due to any factors beyond our reasonable control, including but not limited to the inability of the manufacturer or supplier to provide the goods to us, and we are therefore unable to supply the goods to you, MSI reserves the right to terminate the agreement with you at any point before the goods are actually shipped. , we will send you a notice. We will immediately refund the payment you have made under this contract. MSI shall not be liable for any termination of the contract.


Limited Product Warranty

The products provided to you by this store are subject to the standard warranty terms of the original manufacturer. Unless otherwise stated on the store website, the products are provided "as is" and "as is" without any other express or implied warranty or guarantee. MSI provides a limited hardware warranty service for a specified period of time from the date of purchase on our original factory-made products.

To the fullest extent permitted by law, the limited product warranty described in these terms covers and replaces all of our warranties, whether express or implied, and excludes all warranties, conditions, contracts, promises, obligations and deals practice. This limited product warranty and the rights granted are in addition to those granted to you by applicable consumer protection laws.

In the following cases, whether the product is within the warranty period or outside the warranty period, MSI’s product warranty service is not applicable:

  • Product damaged by accident, abuse, disaster, misuse (including failure to follow instructions or warnings), improper maintenance, improper packaging, neglect, misuse, operator error.
  • The product is damaged due to external reasons, including but not limited to corrosion, drop, environmental factors (including temperature and humidity), power failure, air conditioning, operator, data communication system failure;
  • Product damage due to alterations, alterations, modifications, repairs or other services performed by third parties not authorised by MSI;
  • Product accessories, devices, accessories or equipment not originally bundled with the Product or supplied by MSI;
  • damage to or loss of any data, programs or off-load storage devices;
  • installation, relocation or disassembly of the Product, any accessory, device, or other equipment;
  • normal wear and tear, including but not limited to consumables or consumable products or product accessories or parts;
  • You cannot provide the local warranty card issued by MSI, the product registration number or the receipt of the purchased product or part, or the product or part whose serial number or label has been defaced or removed;
  • Products that were not purchased from the Store, or that were rented or loaned by a third party;
  • Damage caused by the shipping carrier;
  • hardware or software incompatibilities;
  • Installation, removal and setup service charges.


If you find any problems or defects with the product during the warranty period, please contact MSI’s after-sales service department and submit the following information:

  • Product owner information, invoice number, product model, product serial number, and description of the product problem.
  • If you resell the product to another user, we will still provide product warranty service to the transferee customer during the remaining warranty period.